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/
DDWiki

# 综述和报警流程

报警版管理后台用来处理报警。


报警流程大致如下：

- 设备报警：当智能照明模块发生报警，会自动向数据库表插入一条记录。  

![](img/bj02.png)
- 收到报警：手机端收到报警  

- 确认维修：用户在手机上点击"确认维修"  
 
![](img/bj01.png)
- 客服派单：当用户确认维修之后，客服在管理后台把报警单派发给电工  

![](img/bj03.png)
- 电工接单：电工在管理后台确认接单  

![](img/bj04.png)
- 确认维修完成：电工确认接单后，会去现场维修，维修完毕，电工在管理后台点击`确认维修完成`  

![](img/bj05.png)
- 系统确认报警解除：系统会自动确认报警是否解除  

![](img/bj06.png)


# 创建人员

- 管理员
- 客服
- 电工

> 首先创建名称为"客服"的岗位，创建名称为"电工"的岗位，创建名称为"报警版管理员"的岗位。然后分别在这几个岗位下添加人员。

# 客服


- 未派单报警：即查看WarningStatus='ApplyConfirmed '的报警
```
客服可以点击派单按钮,让报警状态变成已派单,即WarningStatus='Dispatched',并且，DispatchedTime=当前时间
```
- 电工未接单报警：即查看WarningStatus='Dispatched'的报警
- 电工已接单报警：即查看WarningStatus='Accepted'的报警
- 电工已处理报警：即查看WarningStatus='Repaired'的报警

# 电工

- 未接单报警：即查看WarningStatus='Dispatched'的报警
```
电工可以点击接单按钮，让报警状态变成已接单，即WarningStatus='Accepted',并且，AcceptedTime=当前时间
```
- 已接单报警: 即查看WarningStatus='Accepted'的报警
```
电工可以点击已处理按钮，让报警状态变成已处理，即WarningStatus='Repaired',并且，RepairTime=当前时间
```
- 已处理报警：即查看WarningStatus='Repaired'的报警

# 管理员

- 客户未确认报警：即查看WarningStatus='Created'的报警
```
管理员可以点击确认维修按钮，让报警状态变成已确认维修，即WarningStatus='ApplyConfirmed',并且，ApplyConfirmedTime=当前时间
```
- 客户已确认报警：即查看WarningStatus='ApplyConfirmed'之后的报警

# 附录

报警状态
```
/// <summary>
        /// 被创建
        /// </summary>
        Created 
        /// <summary>
        /// 用户申请被确认
        /// </summary>
        ApplyConfirmed 
        /// <summary>
        /// 客服派单已完成
        /// </summary>
        Dispatched
        /// <summary>
        /// 电工已接单
        /// </summary>
        Accepted
        /// <summary>
        /// 电工已维修
        /// </summary>
        Repaired
        /// <summary>
        /// 报警已闭环
        /// </summary>
        Finished 
```

报警级别
```
    public enum WarningLevel
    {
        /// <summary>
        /// 蓝色预警
        /// </summary>
        Blue = 0,
        /// <summary>
        /// 黄色预警
        /// </summary>
        Yellow = 1,
        /// <summary>
        /// 橙色预警
        /// </summary>
        Orange = 2,
        /// <summary>
        /// 红色报警
        /// </summary>
        Red = 3,
        /// <summary>
        /// 绿色正常
        /// </summary>
        Green = 4
    }
```

报警类型
```
/// <summary>
    /// 报警类型
    /// </summary>
    public enum WarningType
    {
        /// <summary>
        /// 过压报警
        /// </summary>
        GuoYa = 0,
        /// <summary>
        /// 过压预警
        /// </summary>
        GuoYaYuJing = 24,
        /// <summary>
        /// 欠压报警
        /// </summary>
        QianYa = 1,
        /// <summary>
        /// 欠压预警
        /// </summary>
        QianYaYuJing = 25,
        /// <summary>
        /// 线温报警
        /// </summary>
        GuoWen = 2,
        /// <summary>
        /// 线温预警
        /// </summary>
        GuoWenYuJing = 30,
        /// <summary>
        /// 低温报警
        /// </summary>
        DiWen = 3,
        /// <summary>
        /// 低温预警
        /// </summary>
        DiWenYuJing = 32,
        /// <summary>
        /// 漏电报警
        /// </summary>
        LouDian = 4,
        /// <summary>
        /// 漏电预警
        /// </summary>
        LouDianYuJing = 22,
        /// <summary>
        /// 漏电未关
        /// </summary>
        LouDianNoClose = 28,
        /// <summary>
        /// 过流报警
        /// </summary>
        GuoLiu = 5,
        /// <summary>
        /// 过流预警
        /// </summary>
        GuoLiuYuJing = 23,
        /// <summary>
        /// 过流未关报警
        /// </summary>
        GuoLiuNoClose = 20,
        /// <summary>
        /// 过载报警
        /// </summary>
        GuoGong = 6,
        /// <summary>
        /// 过载预警
        /// </summary>
        GuoGongYuJing = 31,
        /// <summary>
        /// 过载未关报警
        /// </summary>
        GuoZaiNoClose = 21,
        /// <summary>
        /// 离线报警
        /// </summary>
        LiXian = 7,
        /// <summary>
        /// 电流限定报警
        /// </summary>
        DianLiuXianDing = 8,
        /// <summary>
        /// 打火报警
        /// </summary>
        DaHuo = 9,
        /// <summary>
        /// 短路报警
        /// </summary>
        DuanLu = 10,
        /// <summary>
        /// 漏电自检30
        /// </summary>
        LouDianZiJian = 11,
        /// <summary>
        /// 漏电保护功能
        /// </summary>
        LouDianBaoHuGongNeng = 12,
        /// <summary>
        /// 浪涌报警
        /// </summary>
        LangYong = 13,
        /// <summary>
        /// 功率限定报警
        /// </summary>
        GongLvXianDing = 14,
        /// <summary>
        /// 空载报警
        /// </summary>
        KongZai = 15,
        /// <summary>
        /// 三相不平衡报警
        /// </summary>
        SanXiangPingHeng = 16,
        /// <summary>
        /// 缺相报警
        /// </summary>
        QueXiang = 17,
        /// <summary>
        /// 三相相序报警
        /// </summary>
        SanXiangXiangXu = 18,
        /// <summary>
        /// 手动分断报警
        /// </summary>
        ShouDongCaoZuo = 19,
        /// <summary>
        /// 零线报警
        /// </summary>
        LingXianBaoJing = 26,
        /// <summary>
        /// 零线预警
        /// </summary>
        LingXianYuJing = 27,

        /// <summary>
        /// 打火未关
        /// </summary>
        DaHuoNoClose = 29,

         //以上最大32
         /// <summary>
         /// 防雷报警
         /// </summary>
         FangLei =35,

         /// <summary>
         /// 漏电测试成功
         /// </summary>
         LouDianCeShiSuccess=36,
         /// <summary>
         /// 模块与某个线路通信失败
         /// </summary>
         TongXun=37,
         /// <summary>
         /// 漏电测试失败
         /// </summary>
         LouDianCeShiFail=38,
         /// <summary>
         /// 输入缺相
         /// </summary>
         ShuRuQueXiang=39,

         /// <summary>
         /// A相短路
         /// </summary>
         AXiangDuanLu=40,
         /// <summary>
         /// A相过功
         /// </summary>
         AXiangGuoGong=41,
         /// <summary>
         /// A相过流
         /// </summary>
         AXiangGuoLiu=42,
         /// <summary>
         /// A相过压
         /// </summary>
         AXiangGuoYa=43,
         /// <summary>
         /// A相欠压
         /// </summary>
         AXiangQianYa=44,
         /// <summary>
         /// A相温度
         /// </summary>
         AXiangWenDu =45,
         AXiangDaHuo=46,
         AXiangDianLiuYuJing=47,
         AXiangGuoYaYuJing=48,
         AXiangQianYaYuJing=49,
         AXiangShuRuQueXiang=50,

         BXiangDuanLu=51,
         BXiangGuoGong=52,
         BXiangGuoLiu=53,
         BXiangGuoYa=54,
         BXiangQianYa=55,
         BXiangWenDu=56,
         BXiangDaHuo=57,
         BXiangDianLiuYuJing=58,
         BXiangGuoYaYuJing=59,
         BXiangQianYaYuJing=60,
         BXiangShuRuQianXiang=61,

         CXiangDuanLu=62,
         CXiangGuoGong=63,
         CXiangGuoLiu=64,
         CXiangGuoYa=65,
         CXiangQianYa=66,
         CXiangWenDu=67,
         CXiangDaHuo=68,
         CXiangDianLiuYuJing=69,
         CXiangGuoYaYuJing=70,
         CXiangQianYaYuJing=71,
         CXiangShuRuQueXiang=72,
         None=73
    }
```